Refund policy

Last Updated: December 19, 2025

St. Agrestis products are perishable consumable goods and are not eligible for return once they have been shipped, except as expressly provided below. By placing an order, you agree to the terms of this Return & Refund Policy.

1. All Sales Final for Correctly Processed and Delivered Orders

Except where otherwise required by law, all sales are final for orders that are:

  1. Processed correctly according to the order details submitted at checkout; and

  2. Delivered to the shipping address provided at checkout, or

  3. Marked as delivered by the carrier with valid proof of delivery, which may include:

  4. A signature from the final recipient, a building staff member, doorman, or other building representative, or

  5. Delivery to, or pickup scan at, an affiliated courier or carrier access point.

For such orders, no returns or refunds will be issued due to:

  1. Change of mind or preference

  2. Taste, flavor, or subjective dissatisfaction

  3. Failure to pick up, properly store, open, or consume the products once delivered

  4. Any other reason not covered under Section 2 (Damaged or Incorrect Orders)

Once delivered, orders may not be returned to St. Agrestis under any circumstances.

2. Damaged or Incorrect Orders

St. Agrestis will provide a remedy when there is a verifiable issue attributable to us or the carrier.

If:

  1. Your order arrives damaged, or

  2. You receive the incorrect product(s) compared to your order confirmation,

you may be eligible for a refund or replacement, at St. Agrestis’ sole discretion.

To start a claim, click here

  • Requests must be submitted within 21 days of placing your order. Requests received after this period may be denied.

Subject to verification of the issue, St. Agrestis may, in its sole discretion:

  1. Issue a refund for the affected item(s), and/or

  2. Reship replacement product(s).

Shipping charges are non‑refundable except where required by law or where St. Agrestis determines, in its discretion, that the primary fault lies with St. Agrestis or its carrier partners.

3. Orders Not Yet Delivered

If your order has not yet been delivered and you believe there is an issue (for example, the shipment is lost or significantly delayed beyond the carrier’s expected delivery window), you may contact us at orders@stagrestis.com to request review.

Depending on tracking information, carrier investigation, and other factors, St. Agrestis may, in its sole discretion:

  1. Issue a refund, or

  2. Reship your order, or

  3. Decline a refund or reshipment where the carrier confirms successful delivery or continued transit within a reasonable timeframe.

All such requests must be made within 21 days of placing your order.

4. Incorrect or Undeliverable Addresses / Failed Delivery Attempts

St. Agrestis is not responsible for orders that cannot be delivered due to incorrect, incomplete, or otherwise undeliverable addresses provided at checkout, or due to failure by the recipient to accept or collect the shipment.

This includes, without limitation:

  1. Incorrect or incomplete street addresses

  2. Missing apartment, unit, or suite numbers

  3. Refused deliveries

  4. Failure to pick up shipments at an affiliated courier location or access point

  5. Carrier-documented failed delivery attempts

If an order is:

  1. Returned to St. Agrestis by the carrier due to any of the above reasons, you may request a refund of the product price and applicable taxes only, less:

  2. All original shipping charges, and

  3. Any additional return or processing fees charged by the carrier.

If a carrier makes three (3) failed delivery attempts and returns the order to St. Agrestis, the order will be treated as a returned undeliverable shipment under this Section. In such cases:

  1. The order will be canceled, and

  2. You will receive a refund of the product price and applicable taxes only,

  3. The flat‑rate shipping fee and any carrier-imposed return charges are non‑refundable.

No refunds will be issued for orders that are not returned to St. Agrestis and are shown by the carrier as delivered to the address provided at checkout or to an affiliated courier location.

5. How to Request a Refund or Issue Resolution

To request a refund or resolution under this policy: click here

 

All requests for refunds or issue resolution must be made within 21 days of placing your order. Requests submitted after this timeframe may be denied.

St. Agrestis reserves the right to require additional information, deny any request that does not comply with this policy, and/or limit future orders in cases of suspected abuse.

6. No Returns Once Delivered

Due to the nature of our products and food‑safety considerations, orders may not be returned once they have been delivered, regardless of whether the package has been opened, partially consumed, or remains unopened, except as required by applicable law or as expressly provided in Section 2.